CRM Solutions Lead

Lisle, IL
Full Time
Mid Level

CRM Solutions Lead

We are seeking an experienced CRM professional to join our team in our Lisle office. In this role, you will support SAP Sales Cloud / Service Cloud implementations for our clients, serving as a key member of the project team across enterprise CRM programs. The ideal candidate will have strong experience working with enterprise-grade CRM platforms such as SAP, Salesforce, Microsoft Dynamics, Oracle, or similar — and be open to working with SAP Sales/Service Cloud.

This is a full-time opportunity for a motivated professional who wants to grow into a broader leadership role while working on high-impact client engagements.

Travel: Occasional travel to client locations based on project needs.

Key Responsibilities

  • Support the architecture, design, and implementation of enterprise CRM solutions for client engagements

  • Work closely with business stakeholders, functional teams, and technical teams to define CRM strategy and solution design

  • Translate business requirements into scalable and efficient CRM solutions

  • Provide guidance on best practices, system design, integration approach, and CRM roadmap

  • Support solution planning, estimation, and implementation governance

  • Collaborate with client teams during workshops, design sessions, testing, and deployment activities

  • Ensure the CRM solution aligns with business goals, user needs, and enterprise standards

  • Mentor team members and contribute to building internal CRM and SAP cloud capabilities

Required Qualifications

  • Experience with enterprise CRM platforms such as SAP, Salesforce, Microsoft Dynamics, Oracle, or similar (implementation, configuration, or business analysis experience)

  • Willingness to work with SAP Sales Cloud / Service Cloud (training and support will be provided)

  • Strong understanding of CRM processes, especially in sales and service functions

  • Experience working directly with clients and cross-functional teams in a consulting, implementation, or business analysis environment

  • Ability to lead solution discussions and contribute to architecture decisions

  • Strong communication, stakeholder management, and problem-solving skills

Preferred Qualifications (Nice to Have)

  • Hands-on experience with SAP Sales Cloud and/or SAP Service Cloud

  • Prior experience leading CRM implementations as an architect, lead, or senior business analyst

  • Experience with system integrations, enterprise architecture, and CRM transformation initiatives

  • Background in consulting or client-facing delivery roles

Work Location and Travel

This role is primarily based out of our Lisle office. Some travel to client locations will be required depending on project and client needs.

Growth Opportunity: This position offers an excellent opportunity for someone looking to grow into a leadership role while working on strategic CRM transformation programs for clients.

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